FREQUENTLY ASKED QUESTIONS
And Ordering Info
Q: WHEN WILL MY PHOTO’S BE ONLINE?
A: Our goal is to have them uploaded by 9pm the same day, but on some occasions it may take up to 24 hours before they are available to purchase online.
Q: HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
A: Digital Downloads will be available immediately at checkout. Most orders will ship within 2 to 3 days. Specialty Products such as Canvas Wraps
and posters may require a little more time but you should have them in no more than 14 days.
Q: ORDERING PRINT WITH TEXT
A: When ordering text please place the text you wish to add in the comments section at final checkout.
NOTE: the words TAIL of The Dragon and Dragons Tail are trademarks of the website. The Official name of the road is THE DRAGON. We are more than happy to use The Dragon on your print.
ALL Orders for Text with no comment will receive the text, “THE DRAGON DATE”
Q: WHAT ABOUT COPYRIGHT?
A: Once you purchase a digital download or a photo on CD you have all rights to do as you wish with the photo. If you intend to use one of our photos for commercial use, we ask that we get credit for the photo and notification that it will be used. Hey, we get excited about this stuff.
Q: WHAT TYPE PAPER WILL MY PRINTS BE PRINTED ON?
A: All prints are printed on high quality EPSON LUSTER paper. This paper gives a simi-gloss look with slight texture. This paper looks amazing when framed behind glass.
Q: DO YOU OFFER PHOTO EDITING SERVICES?
A: No, Due to the high volume of photos and sales, photo editing is only done on large print products. Color, sharpness, saturation, and contrast will be the only edits unless discussed and approved in advance by e-mail.
Q: WHAT DOES CROP MEAN ON PRINT OPTIONS FOR 8x10 AND 11x14?
A: We shoot with crop body camera’s, this means that the final image is a different aspect ration from those 2 size prints. We will have to cut some of the photo off to be able to print that size.